12 YEARS OF EXCELLENT QUALITY OF SERVICE

Privacy Policy & Data Protection

Mapalad Massage & Spa ("Mapalad Spa", "we", "us", or "our") respects your privacy and is fully committed to protecting your personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations (IRR), and other issuances of the National Privacy Commission (NPC).

1. Personal Information We Collect
To provide you with a safe, relaxing, and personalized sanctuary experience, we collect the following personal and sensitive information:
- Basic Personal Details: Full name, mobile number, email address, and home address for booking and billing purposes.
- Sensitive Personal Information (Health Profile): Existing medical conditions, recent surgeries, pregnancies, allergies, skin sensitivities, and preferred massage pressure. This is strictly collected to ensure your physical safety and well-being during our spa treatments.
- Transaction Data: Payment method details, appointment history, and service preferences..

2. Purpose of Data Collection
Your data is exclusively collected and processed for the following legitimate purposes:
- To process, confirm, and manage your spa appointments and reservations.
- To customize our massage and wellness therapies according to your specific health needs and safety requirements.
- To communicate with you regarding your bookings, including reminders and post-treatment care.
- To notify you of exclusive promo packages, sanctuary highlights, and updates (only if you have explicitly opted in to our marketing communications).
- To comply with government and legal obligations.

3. Data Security and Protection
Mapalad Spa implements strict organizational, physical, and technical security measures to protect your data against unauthorized access, accidental loss, or unlawful processing.
- Restricted Access: Only authorized spa management and your designated massage therapists have access to your health profile, strictly on a need-to-know basis.
- Secure Storage: Physical health intake forms are kept in locked cabinets, while digital records are secured within our encrypted booking database and Content Management System.

4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. We will only share your information if:
- Required by law, court order, or a valid legal process.
- Necessary to protect the life and health of the guest (e.g., during medical emergencies).
- Facilitated through trusted third-party service providers (e.g., secure payment gateways) who are bound by strict non-disclosure and confidentiality agreements.

5. Data Retention and Disposal
We will retain your personal information only for as long as you maintain an active client profile with us, or as required for legal and tax purposes (typically one to five years from your last visit). Once the retention period expires, physical records will be securely shredded, and digital data will be permanently and securely deleted from our systems.

6. Your Rights as a Data Subject
Under RA 10173, you hold the following data privacy rights:
- Right to be Informed: To know how your personal data is collected and processed.
- Right to Access: To request a copy of the personal information we hold about you.
- Right to Rectify: To update or correct any inaccurate details in your guest profile.
- Right to Object & Erase: To withdraw your consent, or request the suspension, blocking, or permanent removal of your personal data from our systems.
- Right to Damages & File a Complaint: To seek indemnification for damages sustained due to inaccurate, incomplete, or unlawfully processed data.

7. Contact Our Data Protection Officer (DPO)
If you have any questions, requests to exercise your rights, or concerns regarding your privacy, please reach out to our designated Data Protection Officer at:

Email: sales@mapaladmassagespacorp.com
Phone No. 09214369764
Address: 2nd Floor Panganiban Building, P. Torres St. Brgy 6, Lipa City, Batangas

Terms & Conditions

Welcome to Mapalad Massage & Spa. By booking an appointment, purchasing a service, or entering our sanctuary, you agree to be bound by the following Terms & Conditions. These terms are governed by the laws of the Republic of the Philippines, including the Consumer Act of the Philippines (R.A. 7394).

1. General Spa Etiquette & Punctuality:
- Arrival: We recommend arriving at least 10 to 15 minutes prior to your scheduled appointment to allow time for registration, consultation, and preparation.
- Late Arrivals: To ensure the smooth flow of our operations and respect the time of the next guest, late arrivals may result in a shortened treatment time. The full service fee will still apply.
- Tranquil Environment: To maintain our sanctuary of healing and serenity, we request that all guests keep their voices low and place mobile phones on silent mode while inside the spa premises.

2. Health, Safety, and Medical Disclosures:
- Guest Responsibility: Your well-being is our top priority. Guests must truthfully disclose any current medical conditions, recent surgeries, pregnancies, allergies, skin sensitivities, or heart conditions in the intake form prior to any treatment.
- Right to Refuse Service: Mapalad Spa reserves the right to refuse service to any individual whose current medical state may make the massage therapy unsafe, or individuals who appear to be under the influence of alcohol or illegal substances.

3. Anti-Harassment & Zero Tolerance Policy:
- Strict Compliance with the Safe Spaces Act (R.A. 11313): Mapalad Massage & Spa operates a strictly professional, therapeutic wellness center. We have a ZERO TOLERANCE policy regarding sexual harassment, inappropriate remarks, or solicitation of illicit services.
- Therapist Protection: Any guest exhibiting inappropriate behavior, making suggestive comments, or engaging in unwanted physical contact with our therapists will have their session terminated immediately without a refund. The spa management reserves the right to ban the offending individual and report the incident to the proper local authorities.

4. Pricing, Payments, and Promotions:
- Pricing: All rates listed on our physical menus and official website are in Philippine Peso (PHP) and are subject to change without prior notice. However, the price confirmed at the time of your booking will always be honored.
- Promos: Exclusive packages (e.g., Mapalad, Maswerte, Matagumpay) cannot be used in conjunction with other ongoing promotions or standard government-mandated discounts unless explicitly stated.

5. Personal Belongings:
- While we strive to provide a secure environment, Mapalad Spa is not liable for the loss, theft, or damage of any personal belongings or valuables brought into the premises. We highly advise keeping your jewelry and other valuable items secured or leaving them at home.

6. Limitation of Liability:
- Mapalad Spa, its management, and its therapists shall not be held liable for any adverse physical reactions, injuries, or complications resulting from treatments if the guest failed to disclose relevant health conditions, allergies, or medications prior to the service.

7. Governing Law & Dispute Resolution:
- These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts in Lipa City, Batangas.

8. Modifications:
- Mapalad Spa reserves the right to amend, update, or modify these Terms & Conditions at any time. Changes will be posted on our website and in-store and will take effect immediately upon posting.

9. Contact Us:
If you have any questions or clarifications regarding these terms, please contact our management team:
- Email: sales@mapaladmassagespacorp.com
- Phone: 09214369764
- Address: 2nd Floor Panganiban Building, P. Torres St. Brgy 6, Lipa City, Batangas

Find quick answers to common questions about booking, Hilot thermotherapy treatments, guest arrival, and spa amenities at Mapalad Massage & Spa.